Terms & conditions

Last updated 1 Jan 2026

Draft

This is placeholder wording pending legal review. It describes how the service actually works, but it is not final.

Booking and confirmation

A booking is a request until we confirm it. We confirm once payment is verified and a team is available for the slot you selected. If we cannot service your address, we will tell you and refund anything you have paid.

Pricing

Prices shown at the time of booking are the prices charged. Larger or commercial systems may be quoted separately during booking. Package prices are charged in full at purchase and cover the number of visits stated.

Payment

Payment is by bank transfer or mobile wallet. You submit proof of transfer and we verify it manually. Until verification, your booking status remains pending.

Cancellation and rescheduling

You may cancel free of charge up to 24 hours before your scheduled slot. Inside 24 hours, contact us and we will handle it case by case. Reschedule requests are subject to team availability.

Access and safety

You are responsible for providing safe access to the panels. If our team judges that access is unsafe, they will stop work and we will reschedule at no extra cost.

Liability

We take care with your property. If we damage something through our own negligence, tell us within 48 hours and we will put it right. We are not liable for pre-existing faults, or for changes in system output, which depend on many factors outside cleaning.

Packages

Package credits are valid for the period stated at purchase and are not transferable or refundable for cash once services have begun. Unused credits expire at the end of the validity period.